Privacy Policy

Hachi Connect

Effective Date: December 2025

This Privacy Policy describes how Hachi Connect ("we", "us", or "our") collects, uses, and protects your personal data when you visit our website hachiconnect.ch (the "Website"). This policy complies with the Swiss Federal Act on Data Protection (FADP) and the European Union General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is:

Hachi Connect

Steinhausen, Switzerland

Email: info@hachiconnect.ch

2. Data We Collect

2.1 Information You Provide

When you interact with our Website, we may collect the following personal data:

Contact Information: Name, email address, phone number, company name, job title
Communication Content: Messages and content you submit through contact forms, including potentially confidential information
Newsletter Subscriptions: Email addresses for marketing communications
Account Information: Login credentials and account details if you create an account
Booking and Payment Information: Details related to scheduling appointments and processing payments

2.2 Information Collected Automatically

We automatically collect certain technical information when you visit our Website:

Usage Data: Pages viewed, time spent on pages, links clicked, referring website
Device Information: Browser type, operating system, device type, IP address
Cookies and Tracking Technologies: See Section 6 for details

3. How We Use Your Data

We process your personal data for the following purposes:
• Service Delivery: To respond to your inquiries, provide consulting services, process bookings, and fulfill contractual obligations
• Communication: To send you newsletters, marketing materials, and service updates (with your consent)
• Website Improvement: To analyze website usage, improve user experience, and optimize our services
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Security: To maintain the security and integrity of our Website and services

4. Legal Basis for Processing

Under GDPR and Swiss FADP, we process your personal data based on:
• Consent: When you provide explicit consent (e.g., newsletter subscriptions, cookie preferences)
• Contract Performance: When processing is necessary to fulfill our contractual obligations to you
• Legitimate Interest: When we have legitimate business interests that do not override your privacy rights
• Legal Obligation: When processing is required by law

5. Third-Party Services and Data Sharing

We use the following third-party services to operate our Website and provide our services:
Website Hosting and Infrastructure
• Wix.com: Website hosting and content management (data may be stored in EU/US)
• Google Workspace: Email and productivity tools (data may be stored in EU/US)
Analytics and Marketing
• Wix Analytics: Website usage analysis
• Google Analytics: Website traffic and user behavior analysis
• LinkedIn Insight Tag: Marketing analytics and advertising (may be implemented in future)
• Mailchimp, Wix Email Marketing: Email marketing and newsletter management (may be implemented in future)
Customer Relationship and Scheduling
• Wix CRM: Customer relationship management

• Zapier, Make: For connecting apps including analytics tools, automation and workflows

• Stripe, PayPal, Wix Payments: For payment processor
• Wix Bookings, Google Calendar: Appointment scheduling and booking
• Wix Chat/Inbox: Real-time messaging data
These service providers may have access to your personal data only to perform services on our behalf and are obligated to protect your information in accordance with applicable data protection laws.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

6.1 Types of Cookies We Use
• Essential Cookies: Necessary for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our Website
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements

6.2 Cookie Management
We use Wix's cookie management system, which allows you to control your cookie preferences through a cookie consent banner. You can modify your preferences at any time through your browser settings or our cookie management tool. Please note that disabling certain cookies may affect website functionality.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside Switzerland and the European Economic Area (EEA), including the United States, where our service providers (Wix, Google Workspace) maintain servers.
When transferring data internationally, we ensure appropriate safeguards are in place, including:
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Service providers' compliance with recognized data protection frameworks

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
• Contact inquiries: Typically retained for up to 2 years after last contact
• Client data: Retained for the duration of the business relationship plus applicable legal retention periods (typically 10 years under Swiss law for business records)
• Marketing data: Retained until you withdraw consent or request deletion
• Analytics data: Typically retained for up to 26 months in aggregated form

9. Your Rights

Under Swiss FADP and EU GDPR, you have the following rights regarding your personal data:
• Right of Access: Request a copy of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Restrict Processing: Request limitation of processing under certain circumstances
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Lodge a Complaint: File a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local data protection authority
To exercise these rights, please contact us at info@hachiconnect.ch. We will respond to your request within 30 days.

10. Data Security

personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data backup and recovery procedures
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Children's Privacy

Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our Website with a new effective date. Your continued use of the Website after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Hachi Connect
Email: info@hachiconnect.ch
Location: Zug, Switzerland

14. Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with:
Swiss Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
3003 Bern, Switzerland
www.edoeb.admin.ch